Terms & Conditions

1. Introduction and Acceptance

Welcome to cv365, Bangladesh's trusted online casino and sports betting platform. These Terms & Conditions constitute a legally binding agreement between you (the user) and cv365. By creating an account, logging in, or engaging with any service on our platform — including cricket betting, live casino, slots, crash games, and fish shooting — you accept these terms unconditionally.

cv365 reserves the right to amend these Terms & Conditions at any time. When material changes are made, we will update the "Last Updated" date at the top of this page. Your continued use of the platform after any such amendment constitutes your acceptance of the new terms. We encourage all users to review this page periodically.

2. Eligibility Requirements

To create and maintain an account on cv365, you must satisfy all of the following conditions at all times:

• You must be at least 21 years of age (21+ only). Minors are strictly prohibited from accessing cv365 services.
• You must be located in a jurisdiction where online betting and casino services are not explicitly prohibited by local law.
• You must register with truthful, accurate, and complete personal information. Providing false details is grounds for immediate account closure.
• You must not be a current employee, contractor, agent, or immediate family member of an employee of cv365 or its affiliated partners.
• You must hold only one account on cv365. Operating multiple accounts is strictly prohibited and may result in permanent suspension of all associated accounts.

3. Account Registration and KYC Verification

When you register an account with cv365, you are required to provide accurate personal details, including your full legal name, date of birth, valid phone number, and preferred payment method. Your account is personal and non-transferable.

Identity Verification (KYC)

cv365 may require you to complete a KYC (Know Your Customer) verification process before authorising withdrawals or processing large deposits. Accepted documents include a valid National ID (NID), passport, or driver's licence. Failure to complete KYC verification when requested may result in temporary account restrictions or delays in processing your transactions.

Account Security

You are solely responsible for maintaining the confidentiality of your login credentials, including your username and password. cv365 will never ask for your password via phone, email, or chat. Any activity that occurs under your account is your sole responsibility. If you suspect unauthorised access to your account, contact our support team at [email protected] immediately.

4. Deposits and Withdrawals

cv365 accepts deposits and processes withdrawals via the following payment methods available to players in Bangladesh:

• Mobile banking: bKash, Nagad, Rocket, and Upay
• Internet banking: Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank
• International cards: Visa and Mastercard (subject to issuing bank approval)
• Cryptocurrency: select digital currencies as listed in the cashier section

Minimum deposit and withdrawal amounts are displayed in the cashier section of your account. All transactions are conducted in Bangladeshi Taka (BDT). Withdrawals are generally processed within 24-72 hours, subject to verification requirements. cv365 does not charge fees on standard deposits or withdrawals, though your payment provider may apply their own charges. Any attempt to use fraudulent, stolen, or third-party payment methods will result in immediate account termination and forfeiture of all associated funds.

5. Bonuses, Promotions, and Wagering Requirements

cv365 offers a range of bonuses and promotions to both new and existing players. All bonuses are subject to the terms detailed in each individual promotion. General bonus rules are as follows:

Welcome Bonus

New players may be eligible for a welcome bonus on their first qualifying deposit. The welcome bonus is subject to a wagering requirement, which must be met before any bonus-derived winnings can be withdrawn. Wagering requirements, eligible games, and expiry periods are specified in the promotion's individual terms. cv365 reserves the right to modify or withdraw any bonus offer at any time without prior notice.

Bonus Abuse

Any attempt to exploit, abuse, or manipulate bonus systems — including but not limited to placing opposing bets to guarantee profit (arbitrage), using multiple accounts to claim bonuses multiple times, or coordinating with other players to exploit promotions — will result in immediate forfeiture of all bonuses and winnings, and may lead to permanent account closure. cv365 uses automated detection systems to identify unusual betting patterns.

6. Prohibited Activities

The following activities are strictly prohibited on the cv365 platform and will result in immediate account action, including suspension, permanent closure, and recovery of misappropriated funds:

• Using automated software, bots, scripts, or any other artificial means to place bets or access platform features.
• Engaging in money laundering, fraud, or any other illegal financial activity through the platform.
• Registering or operating more than one account, regardless of the device or IP address used.
• Threatening, harassing, or using abusive language toward cv365 staff, support agents, or other users.

7. Responsible Gaming Commitment

cv365 is committed to promoting responsible gaming. We understand that gambling can become problematic for some individuals, and we actively support tools and resources to help users maintain control. Our platform is strictly for adults aged 21 and above. If at any time you feel that your gambling is becoming unmanageable, please visit our Responsible Gaming page for guidance on self-exclusion, deposit limits, session time limits, and professional support resources.

cv365 reserves the right to impose temporary or permanent account restrictions on any player who shows signs of problem gambling, as identified by our monitoring systems or flagged by the user themselves. These actions are taken in the best interest of the player's wellbeing.

8. Intellectual Property

All content available on the cv365 platform — including but not limited to software, text, graphics, logos, icons, images, audio and video clips, data compilations, and game content — is the exclusive intellectual property of cv365 or its content and technology licensors. The following actions are strictly prohibited without prior written consent from cv365:

• Reproducing, distributing, or publicly displaying any platform content for commercial purposes.
• Reverse engineering, decompiling, or disassembling any software used to operate the cv365 platform.
• Creating derivative works or framing platform pages on third-party websites without authorisation.
• Using cv365 trademarks, trade names, or logos without express written permission.

9. Privacy and Data Protection

cv365 collects and processes personal data in accordance with our Privacy Policy. By agreeing to these Terms & Conditions, you also consent to the collection, storage, and processing of your personal data as described in our Privacy Policy. We use industry-standard SSL encryption and security protocols to protect your data. We do not sell your personal information to third parties.

You have the right to request access to, correction of, or deletion of your personal data at any time. To exercise these rights or to raise a data-related concern, please contact our team at [email protected]. We will respond to all verified data requests within a reasonable timeframe.

10. Limitation of Liability

To the fullest extent permitted by applicable law, cv365 and its directors, officers, employees, agents, and partners shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from:

• Your use of or inability to use the cv365 platform or any of its services.
• Technical failures, server outages, maintenance periods, or errors in game software that interrupt gameplay.
• Losses resulting from your own decisions, betting choices, or reliance on information provided on the platform.

11. Termination of Account

cv365 reserves the right to suspend, restrict, or permanently close any user account at its sole discretion, with or without notice, if we determine that the account has been used in violation of these Terms & Conditions, applicable laws, or in a manner that is harmful to cv365 or other users. In such cases, cv365 may withhold funds pending investigation. Where fraud or criminal activity is suspected, we reserve the right to report the matter to relevant authorities.

You may close your own account at any time by contacting our support team. Upon account closure, any remaining balance that is not subject to active bonus wagering requirements will be processed for withdrawal in accordance with our standard payment procedures.

12. Governing Law and Disputes

These Terms & Conditions and any dispute or claim arising from them shall be governed by and construed in accordance with the applicable laws of the jurisdiction in which cv365 operates. In the event of a dispute between you and cv365, we encourage you to first contact our support team at [email protected] so that we may attempt to resolve the matter amicably and efficiently.

If a dispute cannot be resolved through direct communication, both parties agree to submit to binding arbitration before pursuing any formal legal proceedings. cv365 does not accept jurisdiction of any court that would require it to appear outside its primary operating jurisdiction.

13. Contact Us

If you have any questions, concerns, or feedback regarding these Terms & Conditions, our team is ready to assist you. Please reach out to us at [email protected]. Our support team is available 24/7, and we aim to respond to all enquiries within 24 hours (Bangladesh Standard Time, UTC+6). For concerns related to responsible gaming or account security, we encourage you to contact us immediately — your safety and comfort on our platform is our highest priority.