Privacy Policy

At cv365, we take your privacy seriously. This Privacy Policy explains what personal information we collect from you when you use our platform, how that information is used, and the measures we take to keep it secure. By accessing or using cv365, you agree to the practices described in this document.

This policy applies to all users of cv365 based in Bangladesh, including those who access the platform via mobile browsers or the cv365 web app. If you do not agree with any part of this policy, please discontinue use of the platform immediately and contact our support team with any questions.

Information We Collect

cv365 collects personal information in two principal ways: directly from you when you register and use our services, and automatically through the technical operation of our platform. Below we outline both categories in detail.

Information You Provide Directly

When you create an account, make a deposit, request a withdrawal, or contact our support team, you may provide us with the following information:

• Full name, date of birth, and national identification details required for KYC verification
• Contact information such as your mobile number and email address
• Financial information including your bKash, Nagad, Rocket, or bank account details used for transactions
• Correspondence records when you communicate with our customer support team

Information Collected Automatically

When you browse or interact with the cv365 platform, our systems automatically collect certain technical and behavioural data, including:

• IP address, device type, operating system, and browser version
• Pages visited, session duration, click patterns, and game activity logs
• Cookie identifiers and similar tracking technologies as described in our Cookies section below

How We Use Your Information

cv365 uses the personal information we collect strictly for legitimate operational and service-improvement purposes. We do not use your data for any purpose that you would find unexpected or objectionable. Specifically, your information may be used to:

• Verify your identity and process KYC documentation in compliance with responsible gaming standards
• Process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other supported payment channels
• Deliver, maintain, and continuously improve our games and betting services, including cricket betting, slots, and live casino
• Send you account-related notifications, security alerts, and — where you have opted in — promotional communications about bonuses and offers
• Detect and prevent fraud, money laundering, or any activity that violates our Terms & Conditions

We will never use your data to create or sell marketing profiles to third-party advertising networks. Our use of your information is confined to the purposes listed above and any directly related operational necessity.

Disclosure of Your Information

cv365 does not sell, trade, or rent your personal information to any third party. We may, however, share certain data in the limited circumstances described below.

Service Providers

We engage trusted third-party service providers — such as payment processors (bKash, Nagad), identity verification partners, and game software providers — solely to facilitate the delivery of our services. These parties are contractually bound to handle your data with strict confidentiality and may not use it for any other purpose.

Legal Obligations

We may disclose your information when required to do so by applicable law, regulation, court order, or government authority. In such cases, we will disclose only the minimum amount of information necessary to satisfy the legal requirement, and where permitted we will notify you of such disclosure.

Business Transfers

In the event of a merger, acquisition, or transfer of all or part of our business assets, your personal data may be transferred to the acquiring entity. We will ensure that any such transfer is subject to appropriate confidentiality obligations, and we will notify you of any material change in how your data is controlled.

Cookies and Tracking Technologies

cv365 uses cookies and similar tracking technologies to operate, personalise, and improve your experience on the platform. Cookies are small text files stored on your device that allow us to recognise you on return visits and understand how you interact with the platform.

We use three types of cookies: strictly necessary cookies that are essential for the platform to function (such as maintaining your login session); functional cookies that remember your preferences; and analytics cookies that help us understand usage patterns and improve the platform's performance. We do not use cookies to serve third-party advertising.

Managing Your Cookie Preferences

You can control and delete cookies through your mobile browser settings at any time. Please be aware that disabling strictly necessary cookies may impair certain functions of the cv365 platform, such as maintaining an authenticated session. Deleting functional cookies will cause the platform to forget your saved preferences and you may need to reconfigure settings on your next visit.

Data Security

cv365 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, misuse, or alteration. Our platform uses industry-standard 256-bit SSL encryption for all data in transit. Access to personal data within our organisation is strictly limited on a need-to-know basis and is subject to confidentiality obligations.

While we take every reasonable precaution to safeguard your data, no method of electronic transmission or storage is completely impenetrable. We strongly encourage you to use a strong, unique password for your cv365 account, to enable any available two-factor authentication, and to log out of your account after each session — especially when using a shared or public device.

Data Retention

cv365 retains your personal information for as long as your account remains active and for a reasonable period thereafter to comply with our legal, regulatory, and operational obligations. Specifically, financial transaction records and KYC documentation may be retained for a minimum of five years following the closure of your account to satisfy anti-money-laundering obligations. If you request deletion of your account, we will action that request promptly and remove all data that we are not legally required to retain, notifying you once the process is complete. Data that is retained purely for regulatory compliance will be held securely and accessed only when legally required.

Your Rights Regarding Your Personal Data

As a cv365 user, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all legitimate requests within a reasonable timeframe.

• Right of Access — you may request a copy of all personal data we hold about you
• Right to Rectification — you may ask us to correct any inaccurate or incomplete information
• Right to Erasure — you may request that we delete your account and associated personal data, subject to our legal retention obligations
• Right to Restrict Processing — you may ask us to limit how we use your data while a dispute or concern is being investigated
• Right to Withdraw Consent — where we rely on your consent to process data (for example, for promotional communications), you may withdraw that consent at any time

Please note that exercising certain rights — such as erasure — may result in the termination of your account and your ability to use the cv365 platform, where retaining your data is a prerequisite for providing the service.

Third-Party Services and Links

cv365 integrates with third-party game providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi to deliver our gaming catalogue. These providers may collect certain technical data as part of delivering their software to your device. Their data handling practices are governed by their own privacy policies, not by this document. We have conducted due diligence on all providers we partner with and require them to maintain standards consistent with our own.

Our platform does not contain links to external third-party websites for browsing or promotional purposes. Should you independently navigate to any external site, please review that site's own privacy policy before sharing any personal information. cv365 accepts no responsibility for the privacy practices of any third-party platform outside our own domain.

Changes to This Privacy Policy

cv365 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our practices, legal requirements, or operational needs. When we make a material change, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.

Your continued use of cv365 following the posting of any updated Privacy Policy constitutes your acceptance of those changes. We recommend revisiting this page periodically to stay informed of how we protect your information. The most current version of this policy supersedes all prior versions.

Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact our support team. We are committed to responding to all privacy-related enquiries promptly and in good faith.

[email protected]